To start this off, I swear by HP. I love them to pieces. Their customer service is great IF you have a warranty.
See, there are different levels of customer service over at HP. If you are out of warranty, you talk to the people in India. If you have a warranty, you talk to people in California. I happen to be in warranty until next month. Fork my life.
However, when I bought my laptop I had issues registering my warranty and had to fax in my information. So whenever I call them, in the computer it says my laptop is out of warranty. It is not. I have an e-mail with a bunch of numbers that say otherwise. The last time I called, I gave them a number and they routed me over to level two quickly. I called yesterday and they did not. I got stuck talking to Habeeb and couldn't understand a fkn word he said.
Habeeb knows shit about computers. He gives you the run around and basically no answers when you call. So now I am waiting until HP calls me back telling me what I already know...I am in warranty.
I swear to allah if I talk to Habeeb again and he says they cannot find my warranty I am going to sue someone. I am going to scream, I am going to cry, I am going to demand to see someone bleed.
This is all because one of my USB ports went out. And I am too poor to replace it myself. I want HP to do it. Because I paid 300 something dollars for a warranty Habeeb swears I don't have. So they will pay for postage to be sent to me and for me to send my shit in and get fixed and set back with an allah damned working USB port!!! I JUST WANT TO PUT MUSIC ON MY IPOD WHILE CONNECTED TO THE INTERNET!